A Question for Steve
Today we renewed our lease. That wouldn’t be a big deal if our lease was through a company other than Coopers Estate Agents. When I think of real estate agents, I usually think of someone a bit older. That’s been my experience in the States. They’re usually retired people who figured out they don’t have enough money to retire, but here it seem like most estate agents are just out of high school. They’re like glorified gophers or something.
Anyway, the gophers estate agents at Coopers don’t seem to know what they’re doing, or at least one particular agent doesn’t. Last time we had to renew, we went down to sign the lease and they had completely messed up. They had to fix it and that took a few days. By the time it was all fixed it was overdue for us to sign and the landlord was mad. They, of course, tried to blame the fiasco on us–the sleazy tenants.
This time, I wanted to make sure none of that happened again. After I sent them the renewal letter, I called them on the first of the month to remind them that my renewal was coming up on the 11th. I was told that they would call me when the contract was ready so we could come down and sign it.
At the beginning of this week, I decided to call them to see what was happening. I spoke to Steve on the phone. He said that the contract still wasn’t ready, but he would call me personally as soon as it was. Time passed. No call.
Me: Why hasn’t Coopers called me back yet?
My Husband: What do you expect? They’re all a bunch of teenagers over there.
Me: They’re not teenagers. They’re in their twenties.
My Husband: Close enough.
Today, I decided to call again just to check up on them. I talked to Steve, again.
Me: Hi. This is (insert name) at (insert address). I was just calling to see if my lease is ready yet.
Steve: Oh that’s been ready. We’ve been waiting for you to sign it.
Me: (shocked) Okay, I’ll be there today.
They’ve been waiting for me? I’ve been waiting for my personal call from Steve.
So we went to the office and Steve was there–he’s always there–talking to a customer. That’s fine. I have no problem with waiting, but we waited and waited and waited. He never once even acknowledged that we were there. Then a woman finally came out of the back office and asked if we needed help. We told her who we were and why we were there. She then takes our lease off Steve’s desk and hands it to use to sign and initial. Steve knows who we are. He’s seen us many times. If he had the lease sitting right in front of him why not take a minute, excuse himself from his customer and just hand us the lease. All he had to do was hand it to us so we could sign it. That’s all. We didn’t have to sit there for a half hour listening to him gossip and suck up.
Steve, Steve, Steve. When will you ever get your act together?


